Customer: My PC wont start
Tech: Is it plugged in?
Customer: I can't tell. It's too dark to see behind my desk because the power went out in the building
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Tech: What does it say on the screen now?
Customer: It says "Dell"
Tech: No, on the glass part, not the plastic part
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True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it."
At this point the Tech Rep had to mute the caller, because he couldn't stand it. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
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Customer: I have problems printing in red...
Helpdesk: Do you have a colour printer ?
Customer: No.
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Operator #1: "Helpdesk, what seems to be the problem?"
User: "My monitor doesn't work properly. It keeps going blurry."
Operator: "Fuzzy?"
User: "Yes, when I have my glasses on it is fine but every time I take them off my screen goes blurry."
The Operator hands the call to Operator #2 because he is laughing too hard to respond and after a few minutes the user admitted that yes, it was a bit dense to call in, but she still asked for us to send a tech to check the screen.
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